Play fair, play safe

The rules behind worry-free fun.

Clear expectations help children, parents and our team keep Lopa safe, welcoming and joyful for everyone.

Play lives here!

Quick guide

Find what you need

Choose a topic below or scroll through the full policy. For a booking-specific question, our team is only a message away.

Terms and conditions for using our facilities.

Safety rules and guidelines for all visitors.

Cancellation and refund policies.

How we collect, use, and protect your information.

Tell us the specific visit, booking or policy you’re asking about and we’ll help you understand what applies.

Last updated December 2024. Policies may be updated when operational or legal requirements change.